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Overview |
Violence of any sort has many roots. 99% of the time, there
are warning signs of workplace violence. That is why this
three day workshop will take a comprehensive look at
workplace violence: how to prevent it on an individual and
an organizational level, and how to respond to it if it does
occur. |
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Duration |
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At the
conclusion of this workshop, you should be able to do the
following |
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Understand what workplace violence is
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Be able
to identify some warning signs of violence
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Understand the cycle of anger
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Understand Albert Bandura’s behavior wheel and how it
applies to anger
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Develop
a seven-step process for managing your anger and others’
anger
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Have
better communication and problem solving skills, which
will reduce frustration and anger
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Develop
some other ways of managing anger, including coping
thoughts and relaxation techniques
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Be
familiar with the nine components of an organizational
approach to managing anger, including risk assessment
processes
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Know what to do if a violent incident occurs in the
workplace, on both an individual and organizational
level
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What This Workshop Covers: |
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Albert Bandura’s behavior wheel
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Warning
signs of violence
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McClure’s seven step anger management process
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Communication skills
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Problem
solving tools
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Stress
management techniques
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Norman
Keith’s nine components of a violence prevention program
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Turner’s fourteen stages of threat response
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Developing a risk assessment program
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Incident response checklist
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