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Overview |
It’s
no secret that selling has changed in recent years. We are
all working harder, with more responsibilities. High
pressure selling is no longer effective. Customers want
involvement. They want to be recognized and listened to.
And they don’t want you to forget them once the sale is
made. Two key objectives of this one day workshop are to
help employees feel more comfortable and skilled in selling
to their customers and to help them identify and address
some of their customer service challenges. |
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Duration |
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At the
conclusion of this workshop, you should be able to do the
following |
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Understand the wonderful paradox: helping other people
get what they want gives us more of what we want.
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Use
goal-setting techniques as a way to focus on what you
want to accomplish and develop strategies for getting
there.
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Recognize the difference between features and benefits
of products and services, and develop a plan for
increasing product knowledge.
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Identify the most critical elements of telephone sales
and customer service
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Understand the power of your behavior for more
successful sales and customer service.
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Develop communication skills to better share information
and to better listen to the customer
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What This Workshop Covers: |
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Professionalism
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Defining Why You are in Sales
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Selling
Product Benefits
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Managing Time
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Understanding Up-Selling
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How to
Avoid the Ten Major Mistakes we Sometimes Make
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Setting
SMART Goals
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Networking and Finding New Clients
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