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Overview |
Anger is a universal experience. Dogs get angry, bees get
angry, and so do humans. You don’t have to be a psychologist
to know that managing anger productively is something few
individuals, organizations, and societies do well. Yet
research tells us that those who do manage their anger at
work are much more successful than those who don’t. The
co-worker who can productively confront his teammate about
his negative attitude increases his team’s chance of success
as well as minimizes destructive conflicts. The customer
service agent who can defuse the angry customer not only
keeps her customers loyal but makes her own day less
troublesome. This workshop is to help give you and your
organization that edge. |
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Duration |
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At the
conclusion of this workshop, you should be able to do the
following |
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Be
better able to recognize how anger affects our bodies,
our minds, and our behavior.
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Be
better able to use the six-step method to break old
patterns and replace them with a model for assertive
anger.
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Be
better able to control your own emotions when faced with
other peoples’ anger.
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Be better able to identify ways to help other people
safely manage some of their repressed or expressed
anger.
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What This Workshop Covers: |
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How
anger affects our bodies and our minds
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Coping
thoughts
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Express
feelings appropriately
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Prevent
a build-up of frustration
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How to
deal with issues
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Staying
calm
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Identifying anger pay-offs
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Relaxation techniques
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Identifying trigger thoughts
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Developing your personal sanctuary
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Identifying distorted thoughts
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