Real World, LLC

Workshop Outline

The Professional Development Series

Management Skills
for the Administrative Assistant
   
Overview

 

 This is a two-day workshop designed for those who work in support positions, to help them improve their everyday performance in an office environment.  The two days will help you identify productivity pay-offs and priorities, and build better relationships with those around you and with the person to whom you report. You will learn techniques for time management, and enhance those three critical communication skills: active listening, skillful use of questions, and an awareness of what your body language says about you. You will also have the opportunity to develop some strategies for acting more assertively and managing your stress.
Duration
  • 2 days
At the conclusion of this workshop, you should be able to do the following

  • Understand the importance of and be better able to present a professional presence on the job.

  • Improve your ability to organize, plan, prioritize and self-manage

  • Improve critical communication skills such as listening, asking questions and being aware of body language

  • Develop strategies for managing difficult people and situations

  • Recognize techniques for being more assertive and managing your stress
What This Workshop Covers:

  • You and your self-esteem

  • Planning and prioritizing

  • Working in a team environment

  • Taking control of communication

  • Dealing with criticism and anger

  • Time management

  • Setting goals and getting what you want in life