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Overview |
The
need for leading, promoting, and enhancing a
customer-focused culture is essential within every
organization. This one-day workshop will provide you with an
opportunity to explore your responsibilities within your
role as a customer service agent. As you discuss the various
skills and techniques, you will draw from your own personal
and varied experiences to share elements of reward and
challenge. Consider this workshop as a re-energizing time to
build and expand from where you are now. |
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Duration |
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At the
conclusion of this workshop, you should be able to do the
following |
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Identify ways to establish links between excellence in
customer service and your business practices and
policies.
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Develop the skills and practices that are essential
elements of a customer service focused manager.
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Recognize what employees are looking for to be truly
engaged.
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Recognize who the customers are and what they are
looking for.
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Develop strategies for creating engaged employees and
satisfied customers in whatever business units you
manage.
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What This Workshop Covers: |
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Who our customers are and what they expect
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Sustaining an individual level of engagement
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Communication skills
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Appropriate sharing
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Self-image & first impressions
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Effective leadership
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Situational leadership
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Developing your leadership style
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Managing employee engagement
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Alpha leaders
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Developing a Service Management System
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