Real World, LLC

Workshop Outline

Conflict Management Series

Employee Dispute Resolution:
Mediation through Peer Review
   
Overview

 

 Have you ever been in a workplace situation where a supervisor has made a decision that you don’t agree with? Did you wish that you could ask someone else what they thought of the decision; whether they would have done the same thing? The Peer Review process offers employees just that chance, using a formalized process. In this one-day workshop, you will cover all aspects of the process, from initiating the process, to choosing a facilitator and panel members, to having a hearing and making a decision.
Duration
  • 1 day
At the conclusion of this workshop, you should be able to do the following

  • What the Peer Review process is

  • How employees file grievances and how management should respond

  • How a facilitator and a panel is chosen

  • What is involved in the hearing process, from preliminary meetings to the hearing itself, to the decision process

  • What responsibilities and powers a panel should have

  • Questioning techniques

  • Why peer review panels fail and how to avoid those pitfalls
What This Workshop Covers:

  • What is Peer Review?

  • Initiating the Process

  • Setting up the Peer Review Panel

  • Questioning Techniques 

  • Overview of the Peer Review process: pre-meeting, hearing, and decision meeting

  • Walkthrough of a sample panel, with case files

  • Why does the process fail?

  • How can we ensure the process succeeds?