Real World, LLC

Workshop Outline

The 1st Time Manager Series

The ABC’s of Supervising Others
   
Overview

 

 This two-day workshop is designed to help you overcome many of the supervisory problems you will encounter in your first few weeks as a boss, whether you are a team leader, a project manager or a unit coordinator. Dealing with the many problems a new supervisor encounters isn’t easy but it doesn’t have to lead to discouragement.
Duration
  • 1 day
At the conclusion of this workshop, you should be able to do the following

  • Help clarify roles and responsibilities of the new job

  • Adjust to the new role with confidence and an assurance you can handle the position

  • Develop your communication skills in listening, asking questions, and giving feedback to employees

  • Develop a technique for making sure you give employees instructions that are clear and understood

  • Identify some techniques to deal with employee challenges such as hostility, complaints, and laziness

  • Recognize the importance of being visible and available to employees

  • Understand the importance of developing good relationships with employees and peers, so you are seen as fair and consistent.
What This Workshop Covers: Day 1

  • Introductions, Objectives, Agenda

  • Pre-assignment discussion

  • Getting started as a new boss

  • Understanding your responsibilities

  • Setting goals

  • Identifying priorities

  • Communication skills you need

Day 2

  • Advanced communication skills

  • Giving feedback

  • Giving orders, requests, and suggestions

  • Mistakes to avoid

  • Dealing with difficult employees

  • Managing conflict